Case - ADL Automotive
The challenge
ALD, a company specializing in vehicle leasing, faced challenges with its document management software, which had significant limitations.
Printing processes were extremely slow, as documents had to be sent individually. Additionally, the inability to modify the database made it difficult to extract the information needed for document generation.
ALD sought a specialized solution for document management and distribution and found the ideal partner in DocPath.
The Solution
DocPath implemented an advanced Customer Communications Management (CCM) solution, eliminating the bottlenecks of the previous system.
Now, ALD can generate signed documents in PDF format and send them in bulk via email, streamlining processes such as leasing contracts, technical data sheets, insurance policies, and sales.
The solution also includes a centralized repository where generated templates are stored, allowing any department to efficiently view, modify, and manage versions of dynamic forms.
The Benefits
With DocPath’s solution, ALD transformed its document management processes, moving from a slow system to an agile and automated workflow. The intuitive design tool allows any department to create templates with graphical elements, ensuring high-quality, customized documents for customers.
The generated documents now include only the information relevant to each customer, significantly improving ALD’s image and service perception. Additionally, the shared repository provides full control over the change history, enabling reversions when necessary.
With these improvements, ALD achieved greater operational efficiency and enhanced the customer experience, solidifying its position as a leader in the vehicle leasing sector.
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