Case - Zurich
The challenge
Zurich faced a significant obstacle due to the need to update the operating system of its AS400 servers. The document generation software it used, IBM InfoPrint Designer, was incompatible with the new system version and lacked technical support.
The company needed to migrate approximately 6,000 business-critical forms, but the old software was complex and difficult to maintain long-term. After conducting research, Zurich identified DocPath as the solution recommended by IBM for InfoPrint Designer migrations.
The solution
DocPath efficiently migrated Zurich’s 6,000 forms without requiring changes to the existing infrastructure.
Zurich’s team provided the project files, and DocPath returned them converted and ready for use. The new system was configured to automate document generation, integrating the forms with customer data.
The installation was completed in just a few days and accompanied by comprehensive training, ensuring Zurich’s IT team was fully equipped to use the new solution. Additionally, DocPath’s software included a professional document design tool, enabling the creation of dynamic templates with barcodes, images, and graphics.
The Benefits
Zurich now has a modern solution for designing, generating, and distributing documents, built with cutting-edge technology.
The migration not only met immediate needs but also introduced new functionalities, such as integrating departments like Marketing and Legal into the creation of dynamic forms.
With DocPath’s solution, Zurich is prepared for the future, with the ability to migrate to other platforms or to the cloud with ease. The new documents are of high quality, providing greater control over information and improving the customer experience with clear content and relevant information.
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