Quality Policy

The Management of the DOCPATH Group establishes as its Quality Policy the commitment to design, develop, and deliver technological solutions and services that meet customer requirements, as well as applicable legal and regulatory requirements.

DocPath directs its Quality Management System toward operational excellence, continuous improvement, and customer satisfaction through a process-based approach, risk management, and data-driven decision- making.

To this end, the organization commits to:

Ensuring the quality of its products and services, aligning them with market needs and technological evolution.

• Complying with Service Level Agreements (SLAs), especially in the management of contract- based incidents, through the monitoring of key indicators such as response time, resolution time, and compliance rates.
• Implementing and maintaining a KPI-based measurement system, using automated tools to support continuous improvement and informed decision-making.
• Ensuring proper integration and traceability of information across different areas of the organization, including development, support, administration, sales, and marketing.
• Maintaining an efficient operational model supported by strategic partners, ensuring service quality and process oversight.
• Promoting continuous innovation through product evolution, including the development and release of new versions.
• Fostering the professional development of the team by ensuring continuous training and the future implementation of structured performance evaluation processes.
• Protecting information and strengthening cybersecurity, ensuring the confidentiality, integrity, and availability of data.
• Promoting sustainable practices, contributing to the reduction of paper usage and the efficient use of resources, in line with current demands related to climate change.

The Management of DOCPATH is committed to periodically reviewing the effectiveness of the Quality Management System, ensuring its suitability to the organization’s context and promoting its continuous improvement.

This Quality Policy is communicated, understood, and applied at all levels of the organization and is available to relevant interested parties.

DocPath Management

Quality Policy – 2026