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How to make the most out of customer data

How to make the most out of customer data

Dic 19, 2023 | *Blog Articles*, Clienti, CRM, Customer Communications Management

Atlanta, Dec 19, 2023 – There is a winning tandem of acronyms in the data collection world: CRM and ERP. Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems collect a wealth of data about customers and business operations. Knowing how...
Benefits of digital communication

Benefits of digital communication

Dic 12, 2023 | *Blog Articles*, Clienti, Customer Communications Management, customer services

Atlanta, Dec 12, 2023 – Digital communication refers to the exchange of information through digital platforms and electronic media. And there arequite a few. These include emails, social media, messaging applications, websites, blogs ,and digital advertising. With the...
13 common mistakes when communicating with customers

13 common mistakes when communicating with customers

Set 21, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 21, 2023 – Customer service and Customer Communications Management (CCM) are foundational pillars for companies. It is not only about offering services and products that meet customers’ needs, but also about answering their questions and providing...
How to improve the customer communications process with CCM

How to improve the customer communications process with CCM

Set 19, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 19, 2023 – With the spread of the Internet and advances in communication technologies, there has been a radical transformation in the way customers and companies communicate. Customer Communications Management is now instantaneous, ubiquitous, and...
The most common customer communication channels in CCM

The most common customer communication channels in CCM

Set 13, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 13, 2023 – Communication channels play a vital role in helping brands and customers connect and get to know each other. Companies that master the art of communication can easily deliver a seamless customer experience through various channels, throughout...
Key trends in customer communications management (CCM)

Key trends in customer communications management (CCM)

Set 7, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 07, 2023 – As the market evolves, several trends have emerged that will undoubtedly shape the future of Customer Communications Management (CCM) in the short term. Let’s take a look at the most important ones. Seven key trends in CCM 24/7 customer...
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