ALD Success Story
ALD Streamlines Their Processes with DocPath Document Software
ALD’s Problem
Vehicle leasing company ALD, needed to renew its document output management software, as it had certain limitations. The printing processes were terribly slow since they had to send documents one by one. In addition, they could not make changes to their database, which complicated the process of extracting information prior to document generation. These problems led ALD to look for a company with document management and distribution expertise. And they found DocPath.
DocPath’s Solution: Implementing Advanced CCM Modules and a Common Repository
DocPath, a leader in document software solutions, not only provided them with the necessary tools to remove every constraint, but also with additional products that improved the entire document flow. With the implementation of DocPath’s new Customer Communications Management software, ALD began generating signed documents in PDF format. This feature streamlined the process of sending documents (such as leases, data sheets, car insurance policies, sales, etc.) to their customers thanks to the possibility of bulk sending them via e-mail.
DocPath also provided ALD with a common resource repository where the generated templates are stored for easier access. This way, any department can view, modify, and version dynamic forms whenever they want.
Benefits of an Advanced and Intuitive Document Software Solution
ALD wanted to improve their customers’ experience, and with the solution provided by DocPath they were able to do so. With a more intuitive and complete design tool, any department of the company can create templates and include different graphic elements, ensuring a high-quality document presentation. ALD’s clients become the core of the whole process, so the documents they receive include only the information that is relevant to each of them. This makes a real difference in the perception of ALD and its various products.
With the implementation of DocPath’s solution, ALD went from having a slow document management process to a much more agile one, thanks to the automation of all the steps involved in generating and sending documents. At the same time, the solution allows all these steps to be controlled with the incorporation of a common repository and, therefore, it is possible to see the history of changes made in order to revert them in case the company is not satisfied with the result.