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CRM vs. CCM (Customer Communications Management)

CRM vs. CCM (Customer Communications Management)

Sep 20, 2018 | *Blog Articles*, CCM, Customer Communications Management

Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in business. Most large organizations have formally practiced CRM for decades, but CCM has only become a priority during the...
Benefits of Standard Print Output Formats in Document Output Management

Benefits of Standard Print Output Formats in Document Output Management

Aug 14, 2018 | *Blog Articles*, Document Output Management, Document Printing

Whenever the subject of document output management and print output formats comes up, the question of which output format is better is sure to arise as well. Despite the differences of opinions, there may be – the answer is a moot point. All document and print output...
What to Consider When Choosing a Business Document Design Software

What to Consider When Choosing a Business Document Design Software

Jul 24, 2018 | *Blog Articles*, Document Design, Document Software

There was a time when the average business document design software involved settling on a Word Processor application and ensuring employees were sufficiently trained to use it. How the documents created with that platform were categorized and stored for efficient...
Output Management versus Print Spool Management

Output Management versus Print Spool Management

Jun 27, 2018 | *Blog Articles*, Document Output Management, Output Management, Print Optimization, Print Spool Management

Customer Communications Management (CCM) is the process of improving the creation, storage, retrieval and delivery of an organization’s outbound communications. These communications take various forms, such as printed documents, email messages and web pages, which...
The Vital Role of Document Software in Digital Transformation

The Vital Role of Document Software in Digital Transformation

May 28, 2018 | *Blog Articles*, Document Software, Document Technology

Digital transformation is the integration of digital technology into all aspects of a business’s operations. In this article we will be having a look at how document software technology fits into this picture. This process fundamentally changes the way in which a...
IBM® AFP Utilities: What It Is And How Changes Affect Users

IBM® AFP Utilities: What It Is And How Changes Affect Users

Apr 18, 2018 | *Blog Articles*, Document Migration, Document Technology

The IBM i operating system no longer supports Advanced Function Printing Utilities (AFPU), although many IBM i users still need this functionality. Fortunately, IBM i still supports existing Advanced Function Presentation (AFP) resources, and AFPU will still run on...
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