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13 common mistakes when communicating with customers

13 common mistakes when communicating with customers

Sep 21, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 21, 2023 – Customer service and Customer Communications Management (CCM) are foundational pillars for companies. It is not only about offering services and products that meet customers’ needs, but also about answering their questions and providing...
How to improve the customer communications process with CCM

How to improve the customer communications process with CCM

Sep 19, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 19, 2023 – With the spread of the Internet and advances in communication technologies, there has been a radical transformation in the way customers and companies communicate. Customer Communications Management is now instantaneous, ubiquitous, and...
Key trends in customer communications management (CCM)

Key trends in customer communications management (CCM)

Sep 7, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Sep 07, 2023 – As the market evolves, several trends have emerged that will undoubtedly shape the future of Customer Communications Management (CCM) in the short term. Let’s take a look at the most important ones. Seven key trends in CCM 24/7 customer...
Modernizing transformation and archiving of customer communications

Modernizing transformation and archiving of customer communications

Jul 6, 2023 | *Blog Articles*, CCM, Customer Communications Management, Enterprise Content Management

Madrid, Jul 6, 2023 – We all need to change with the times. This applies to all companies and industries. Central business and customer communications management systems generate a wide range of documents, receipts, invoices, and financial statements. And they are all...
How to design a good customer experience (CX) map

How to design a good customer experience (CX) map

Jun 29, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, Jun 29, 2023 – Customer orientation has become the primary objective of today’s companies. One of the challenges in achieving this is that departments in most organizations operate in silos. They are simply unaware of how or, in some cases, when each...
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