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Modernizing transformation and archiving of customer communications

Modernizing transformation and archiving of customer communications

Jul 6, 2023 | *Blog Articles*, CCM, Customer Communications Management, Enterprise Content Management

Madrid, Jul 6, 2023 – We all need to change with the times. This applies to all companies and industries. Central business and customer communications management systems generate a wide range of documents, receipts, invoices, and financial statements. And they are all...
CRM solutions: 12 common features, 10 advantages and the 4 types

CRM solutions: 12 common features, 10 advantages and the 4 types

May 12, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, May 12, 2023 – Customer Relationship Management (CRM) software is indispensable for fostering a culture focused on customers, who should be at the heart of companies. It is such a key driver of corporate results that it is worth taking a few minutes to learn...
Challenges when calculating the cost of customer communications strategies

Challenges when calculating the cost of customer communications strategies

May 10, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, May 10, 2023 – Before addressing this tricky issue, we need to take a step back to gain perspective. In this era dominated by customer experience, we must be aware that customer communicationsare essential in order to offer customers a high-quality experience....
10 business benefits of CCM software

10 business benefits of CCM software

Mar 30, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, March 30, 2023 – Customer experience. That thing that everyone always talks about and that everyone would like to get right, but that few master. And it has become more than just a hackneyed marketing term: excellence in customer experience is the “Holy...
The ubiquitous power of CCM (Customer Communications Management)

The ubiquitous power of CCM (Customer Communications Management)

Feb 14, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, February 14, 2023 – Think of Customer Communications Management (CCM) solutions as the heart of an enterprise. Imagine CCM platforms pumping blood to other areas and functions of the companyand nourishing them with everything they need to succeed. CCM...
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