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“Cloud native” CCM (Customer Communications Management)

“Cloud native” CCM (Customer Communications Management)

Feb 9, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, February 9, 2023 – The cloud. Who would have thought that in the world of technology we would be talking so much about this meteorological phenomenon. The most curious among you will probably know that the term “cloud” refers to the drawings of...
Customer Communication Management and Hybrid Work Models

Customer Communication Management and Hybrid Work Models

Jan 24, 2023 | *Blog Articles*, Customer Communications Management

Madrid, 24th January 2023 – The hybrid work model is here to stay. In those positions where it can be implemented, most people combine teleworking with being in the office. It is not something new, since many people were already working remotely before the COVID-19...
How to choose the best CCM software solution

How to choose the best CCM software solution

Jan 12, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, 12th January 2023 – We are in the age of information overload. Nowadays, it is not difficult to find out about the best products on the market, but it is to know how to screen that information. Consumers do not have it easy; they are overwhelmed, bombarded...
Customer Experience: 4 Emerging Trends in CCM

Customer Experience: 4 Emerging Trends in CCM

Mar 29, 2022 | *Blog Articles*, CCM, Customer Communications Management

When a company wants to improve the customer experience, it refers to creating a more positive perception in the minds of customers, both in the treatment they receive from the company and the existing relationship, as well as in the sensations they have through their...
Types of Document Management for Customer Communications Management

Types of Document Management for Customer Communications Management

Sep 13, 2021 | *Blog Articles*, CCM, Customer Communications Management

The concept...
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