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CRM vs. CCM (Customer Communications Management)

CRM vs. CCM (Customer Communications Management)

Sep 20, 2018 | *Blog Articles*, CCM, Customer Communications Management

Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in business. Most large organizations have formally practiced CRM for decades, but CCM has only become a priority during the...
The Evolution of Document Software

The Evolution of Document Software

Feb 20, 2018 | *Blog Articles*, CCM, Customer Communications Management, Document Management, Document Software

A document management system (DMS) receives, tracks, stores and manages documents. It usually maintains multiple versions of each document, including the users who created and modified each version. A document management system has some overlap in functionality with...
Introduction to Customer Communications Management

Introduction to Customer Communications Management

Feb 20, 2017 | *Blog Articles*, CCM, Customer Communications Management, Document Software

Customer communications management (CCM) is already familiar to many people who work in customer-facing roles. This concept has been around for decades, but it’s only recently become a priority for many organizations. The increasing importance of customer...
Automating Customer Communications Management Processes in the Logistics Sector

Automating Customer Communications Management Processes in the Logistics Sector

Feb 14, 2017 | *Implementation Examples*, Customer Communications Management, Distribution Sector

A leading logistics organization optimizes the time needed for administrative processes and automates its customer communications. Customer Communications Management Needs in Logistics In the logistics sector, a driver´s time is very precious. Therefore, implementing...
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