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Customer Communication Management and Hybrid Work Models

Customer Communication Management and Hybrid Work Models

Jan 24, 2023 | *Blog Articles*, Customer Communications Management

Madrid, 24th January 2023 – The hybrid work model is here to stay. In those positions where it can be implemented, most people combine teleworking with being in the office. It is not something new, since many people were already working remotely before the COVID-19...
How to choose the best CCM software solution

How to choose the best CCM software solution

Jan 12, 2023 | *Blog Articles*, CCM, Customer Communications Management

Madrid, 12th January 2023 – We are in the age of information overload. Nowadays, it is not difficult to find out about the best products on the market, but it is to know how to screen that information. Consumers do not have it easy; they are overwhelmed, bombarded...
Types of Customer Communications Management Solutions

Types of Customer Communications Management Solutions

Jul 20, 2020 | *Blog Articles*, CCM, Customer Communications Management, Document Software

Customer communications management (CCM) is a process that organizations use to create, store, retrieve and deliver outbound communications such as billing statements, renewal notifications, claims information and marketing materials. This correspondence can occur...
Customer Communications Management – two different perspectives

Customer Communications Management – two different perspectives

Jun 2, 2020 | *News*, CCM, Customer Communications Management, Document Software

DocPath, a leading, multinational company specialized in the development of advanced document software and Customer Communications Management solutions, analyzes and solves the most important customer communication problems of large and medium-sized companies from two...
How Customer Communications Management and Document Software Fit Together

How Customer Communications Management and Document Software Fit Together

May 26, 2020 | *Blog Articles*, CCM, Customer Communications Management, Document Management, Document Software

Organizations in the past were often able to dictate the methods that customers could use to communicate with them. Today, customers have greater control over these communications, requiring businesses of all sizes and industries to adapt to their customers’...
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