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Customer Communications Management Platforms, 6 Features to Consider

Customer Communications Management Platforms, 6 Features to Consider

Feb 20, 2020 | *Blog Articles*, CCM, Customer Communications Management

Many customer communications management (CCM) platforms are currently available, but they often emphasize different aspects of business communications. It’s therefore important to understand your particular business before you start shopping for a solution. Six of the...
7 Benefits of Customer Communications Management Software

7 Benefits of Customer Communications Management Software

Jun 20, 2019 | *Blog Articles*, CCM, Customer Communications Management

Customer service has always been important in business, but companies have only recently started routinely competing on that basis. Meeting customer expectations is now a critical requirement for acquiring new customers and retaining existing ones. Keeping customers...
CRM vs. CCM (Customer Communications Management)

CRM vs. CCM (Customer Communications Management)

Sep 20, 2018 | *Blog Articles*, CCM, Customer Communications Management

Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in business. Most large organizations have formally practiced CRM for decades, but CCM has only become a priority during the...
The Evolution of Document Software

The Evolution of Document Software

Feb 20, 2018 | *Blog Articles*, CCM, Customer Communications Management, Document Management, Document Software

A document management system (DMS) receives, tracks, stores and manages documents. It usually maintains multiple versions of each document, including the users who created and modified each version. A document management system has some overlap in functionality with...
Introduction to Customer Communications Management

Introduction to Customer Communications Management

Feb 20, 2017 | *Blog Articles*, CCM, Customer Communications Management, Document Software

Customer communications management (CCM) is already familiar to many people who work in customer-facing roles. This concept has been around for decades, but it’s only recently become a priority for many organizations. The increasing importance of customer...
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