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Customer Experience: 4 Emerging Trends in CCM

Customer Experience: 4 Emerging Trends in CCM

Mar 29, 2022 | *Blog Articles*, CCM, Customer Communications Management

When a company wants to improve the customer experience, it refers to creating a more positive perception in the minds of customers, both in the treatment they receive from the company and the existing relationship, as well as in the sensations they have through their...
Document Communications Management Systems: Features and Benefits

Document Communications Management Systems: Features and Benefits

Mar 22, 2022 | *Blog Articles*, CCM, Customer Communications Management, Print Spool Management

One of the main concerns of a company is the good management of the entire documentation, from the document creation process to its distribution. But, undoubtedly, the most important function for an organization is the correct delivery or distribution of its...
New CCM challenges for the banking industry

New CCM challenges for the banking industry

Dec 16, 2021 | *Blog Articles*, CCM, Customer Communications Management, Document Software

In the last 15 years, the financial sector has been put under pressure due to various reasons. In 2007, the housing market crisis caused the collapse of gigantic financial organizations that have been a standard in the market for many years. The consequences of this...
Types of Document Management for Customer Communications Management

Types of Document Management for Customer Communications Management

Sep 13, 2021 | *Blog Articles*, CCM, Customer Communications Management

The concept...
Types of Customer Communications Management Solutions

Types of Customer Communications Management Solutions

Jul 20, 2020 | *Blog Articles*, CCM, Customer Communications Management, Document Software

Customer communications management (CCM) is a process that organizations use to create, store, retrieve and deliver outbound communications such as billing statements, renewal notifications, claims information and marketing materials. This correspondence can occur...
Customer Communications Management – two different perspectives

Customer Communications Management – two different perspectives

Jun 2, 2020 | *News*, CCM, Customer Communications Management, Document Software

DocPath, a leading, multinational company specialized in the development of advanced document software and Customer Communications Management solutions, analyzes and solves the most important customer communication problems of large and medium-sized companies from two...
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