IMPROVE YOUR CUSTOMER EXPERIENCE

From corporate image to interaction feedback

At DocPath we understand Customer Communications Management as a document software solution prepared for the creation, workflow, analysis and multichannel distribution of the internal and external communications that a company needs for its daily operations.

Introducing our CCM Solution

DocPath Podium Features

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Design

Create intelligent document forms or templates without the need for coding, follow their approval workflow, and archive them in a repository with version control.

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Generate

Merge your forms with variable data to create documents swiftly, online or offline, on demand, and at massive scales.

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Distribute

Maintain total control over document delivery with multiple digital and physical output options, real-time tracking, and easy last-minute error corrections from anywhere.

Monitor

Explore endless customization, and visualize statistics about your document generation and distribution processes with dynamic graphs displaying a real-time picture of performance, stats, errors and logs.

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Business Users

Empower any department you choose in your organization to independently modify any predetermined part of any document in your CCM platform, enabling total customization.

DocPath Podium is the ideal solution to cover the complete document flow of any public or private organization: it ensures the design, generation and omnichannel distribution of documents at any scale. It easily integrates with other business applications, reducing any negative impact in the organization. The result is customized corporate document communications that will strengthen the brand loyalty of the business or institution and is highly flexible to adapt to regulatory requirements.

Podium can integrate your forms or help you create dynamic templates with or without the need for coding. Its advanced technology allows to extract data from any source, without modifying the customer infrastructure, and merge that data with intelligent forms of infinite customization options. Templates can comprise a range of complexity from the simplest to logical variables that, depending on the data provided, will produce a completely different document. The level of the user who designs them can be from an IT expert to a business user, thanks to its intuitive Drag & Drop design option.

Besides, different departments can be involved during the development of the templates, with the ability to keep control of changes, versions and to choose who is responsible for them. Keep a clear control of the versions and statuses of your templates, quickly seeing the status of the workflow. Having your templates in repositories will allow you to make automatic changes in several templates at the same time, adapting the company quickly to any change in all its documents.

DocPath Podium is the ideal solution to cover the complete document flow of any public or private organization: it ensures the design, generation and omnichannel distribution of documents at any scale. It easily integrates with other business applications, reducing any negative impact in the organization. The result is customized corporate document communications that will strengthen the brand loyalty of the business or institution and is highly flexible to adapt to regulatory requirements.

Podium can integrate your forms or help you create dynamic templates with or without the need for coding. Its advanced technology allows to extract data from any source, without modifying the customer infrastructure, and merge that data with intelligent forms of infinite customization options. Templates can comprise a range of complexity from the simplest to logical variables that, depending on the data provided, will produce a completely different document. The level of the user who designs them can be from an IT expert to a business user, thanks to its intuitive Drag & Drop design option.

Besides, different departments can be involved during the development of the templates, with the ability to keep control of changes, versions and to choose who is responsible for them. Keep a clear control of the versions and statuses of your templates, quickly seeing the status of the workflow. Having your templates in repositories will allow you to make automatic changes in several templates at the same time, adapting the company quickly to any change in all its documents.

A tool with the power of Podium’s generation needs the option to access all relevant information about your own generation in real time. Being able to monitor high volume peaks and set up alerts if something is not going as expected.

By enabling more precise control, companies can anticipate and mitigate potential bottlenecks, optimizing resource allocation and ensuring fluidity. It is also essential to maintain the integrity of information and ensure that messages reach the right recipients in a timely manner, eliminating potential risks and human errors that sometimes lead to major problems and loss of time, which, as we know, is very valuable. Regarding omnichannel communication, with DocPath Podium you have access to tools that simplify the distribution of reports and documents to the most suitable output, whether via print, email or directly by text message, being able to make last minute corrections in mailings or printouts from anywhere.