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What is Document Output Management (DOM) for Enterprises

What is Document Output Management (DOM) for Enterprises

Jan 26, 2023 | *Blog Articles*, Document Output Management

Madrid, 26th January 2023 – Before getting into the subject and detailing what Document Output Management systems consist of, it is advisable to have an overview of what Enterprise Content Management (ECM) is. Enterprise Content Management Companies generate various...
Customer Communication Management and Hybrid Work Models

Customer Communication Management and Hybrid Work Models

Jan 24, 2023 | *Blog Articles*, Customer Communications Management

Madrid, 24th January 2023 – The hybrid work model is here to stay. In those positions where it can be implemented, most people combine teleworking with being in the office. It is not something new, since many people were already working remotely before the COVID-19...
Output Management Systems

Output Management Systems

Jan 16, 2023 | *Blog Articles*, Document Output Management, Output Management

Madrid, 16th January 2023 – An Output Management system is basically software that improves the composition, delivery, storage, and retrieval of outbound communications from other business systems such as ERP or CRM. Gartner has expanded this basic definition and...
Customer Experience: 4 Emerging Trends in CCM

Customer Experience: 4 Emerging Trends in CCM

Mar 29, 2022 | *Blog Articles*, CCM, Customer Communications Management

When a company wants to improve the customer experience, it refers to creating a more positive perception in the minds of customers, both in the treatment they receive from the company and the existing relationship, as well as in the sensations they have through their...
Document Communications Management Systems: Features and Benefits

Document Communications Management Systems: Features and Benefits

Mar 22, 2022 | *Blog Articles*, CCM, Customer Communications Management, Print Spool Management

One of the main concerns of a company is the good management of the entire documentation, from the document creation process to its distribution. But, undoubtedly, the most important function for an organization is the correct delivery or distribution of its...
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