DocPath technology has been able to meet the specific needs of a first-line European tour operator that provides customized holiday services and products.
Specialized holidays
The tourism sector worldwide has been exploiting technology to its full extent for years, so it comes as no surprise that it is precisely in this area where technologies and operating methods have evolved most. Traditional travel agencies are making way for thousands of web pages offering similar holiday products and services, and in this situation, it is extremely difficult to stand out from the competition and get your public´s attention.
However, one travel agency, founded in 1934 and with headquarters in London, is fully aware of this new reality. This company has been expanding and increasing its services for years, and is now considered one of the leading specialized tour operators in the UK. As a consequence of its proven experience, the tour operator was invited to enter a prominent group of travel agencies, whose parent company is located in Switzerland.
Currently, the travel products offered by this tour operator include, among other services, ski holidays, lakes and mountains holidays, excursions and activities in Finnish Lapland, as well as flight tickets.
A technological gap
For years, this travel agency was using inflexible and non-efficient printed documents that did not meet the company´s requirements. The market was evolving and required a more specialized service, one that would soon be implemented in the company´s system.
Meanwhile, the operator´s needs increased as the new situation evolved. On the one hand, they urgently needed quicker and dynamic management of their documentation and more comprehensible documents, and on the other hand, the ever-changing laws protecting travelers´ rights were obliging the company to update their documents regularly and to dispose of their obsolete preprinted documents.
The solution: DocPath Business Suite Pro
To respond to these changing needs, the agency decided to search the technological market for the ideal solution. After having compared all viable possibilities, the company finally opted for DocPath´s Business Suite Pro solution, as it best met the agency´s requirements and it would enable their offices to print and generate dynamic documents in electronic format. Business Suite Pro is part of DocPath´s wide range of document management solutions.
With DocPath experts designing the business documents and the performance of Business Suite Pro, this tour operator finally found a solution to one of their most crucial needs: processing their XML input data with DocPath technology and converting these data into the final documents that are to be submitted to travelers, such as flight tickets, reservation confirmations, boat tickets, holiday packages, insurance certificates — for example, the ATOL certificate — etc. Then these documents are generated in PDF format and sent by email or fax depending on the delivery method preferred by the clients.
Dynamic documents
DocPath solved the travel agency´s needs regarding document design and generation and enabled the company to create dynamic, customized and complex business documents. Moreover, by organizing the information of each document correctly and logically, the operator managed to generate more comprehensible documents. The positive outcome of the project and the fluid collaboration between both enterprises are crucial factors in the operator´s decision to opt for DocPath solutions in the future.
In addition, DocPath´s new technology, DocPath Ipanema Technology, caught the agency´s attention as a result of its broad vision of the future. Ipanema Technology is a new technological core that meant a revolutionary change in document management software.