• National headquarters streamlines more than 160,000 member transactions using DocPath software.
Atlanta, August 18, 2010 – AAA (Triple-A) is saving money and the environment by using document management software from DocPath.
AAA processes more than 160,000 member transactions annually including invoices, receipts and checks at its national headquarters in Heathrow, Fla. Using DocPath technology, AAA estimates a savings of $110,000 each year in costs associated with generating, printing, managing, distributing and storing this documentation.
The national office of AAA provides roadside assistance, travel services and insurance to its members. By automating the invoice process, the organization can respond to its customers, which include auto clubs throughout North America and their direct customers, in minutes rather than days. In addition, customized messages and headers can be quickly and easily included on a specific invoice, from a particular department, to reach the customer with a message, about a program or service that is running at any given time.
“Despite the abundance of technology, a massive amount of paper is still used in business today and the efficient production and management of all that paper can help save companies substantial time and money,” said Julio Olivares, CEO of DocPath. “Our relationship with AAA continues to reveal new opportunities to help them advance their technology and thus improve their customer service and productivity throughout offices nationwide.”
“We are tasked to deliver exceptional customer service like any other business or large corporation,” said Allen Hall, Sr. Business Systems Analyst, AAA Accounting Systems. “As a non-profit organization, however, we need to consider the right balance of technology spending at a time when budgets continue to be scrutinized. DocPath’s document software portfolio is an affordable investment that has generated a noticeable return. We continue to evolve and customize the software to address our paper intensive business.”
DocPath Business Suite Pro provides AAA and other small and medium-sized businesses across the globe with professional and intelligent design, generation and document distribution.
About AAA
Since its founding in 1900, AAA is a non-profit organization that has been a leading advocate for the safety and security of all travelers. For more information visit www.aaa.com.