A State-of-the-art Document Software with Easily Accessible Digital Document Storage
Electrolux’s Problem
Electrolux, a major appliance manufacturing multinational, was dealing with high volumes of paper documents. This format caused a series of difficulties for the company, because by having large amounts of paper documents, the entire documentary process was slowed down. In addition, the search for errors in these documents was more complicated and took up a substantial portion of the Administration staff’s workday, since they had to review all the papers one by one.
The urgent need to implement a document software solution that would solve their document management problems and that would optimize the time of the entire process led them to DocPath.
Solution: State-of-the-art Document Software with Easily Accessible Digital Document Storage
With DocPath’s document solution, Electrolux was able to solve document management problems (invoices, way-by-letters, etc.), reducing the time spent by the Administration team throughout the document management process.
Electrolux not only solved the difficulties it faced, but also incorporated new state-of-the-art tools that allow the company’s carrier to view and sign invoices and delivery notes electronically, as well as file them automatically. Being stored in a common database, any authorized person in the organization can access and retrieve the documents regardless of where they are.
Benefits: Better Customer Service, Considerable Time Reduction and Significant Saving of Money
DocPath’s document solution provided Electrolux with a considerable reduction in time by going from conducting document management processes manually to carrying them out automatically and electronically. It also meant a significant saving of money by not having any paper, ink, or other printing expenses.
With the new tools that DocPath put at Electrolux’s disposal, customer service was indirectly improved, since now customers have the possibility to sign and view documents electronically, in addition to receiving such documentation in shorter periods of time.