DocPath’s Success Stories
Find out how our solutions and experts have made businesses better.
DocPath is a leading provider of document software geared towards Customer Communications Management (CCM), more specifically Document Output Management, and Spool Management. As becomes apparent in our success stories, our document software strategy is to aid organizations in fostering and strengthening their client relationships by meeting their specific document process challenges.
Logistics and Distribution
Electrolux
Electrolux, a well-known manufacturer of major appliances, had a paper process for their Bill of Lading (BOL) documents and Packing Slips. This made them hard to find if something went wrong as they had to be shipped from different distribution centers and someone would be given the task to manually search for the paper if there was a query on a shipment.
DocPath implemented its logistics solution in Electrolux so the BOL documents could be viewed and signed by the driver electronically and then automatically archived. Our Logistics solution caters to all types of BOL documents such as Multi Drop and Master BOL. Now the documents are electronically stored and able to be retrieved from anywhere. The solution from DocPath saved Electrolux time, money and improved customer service.
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Electrolux
Electrolux, a well-known manufacturer of major appliances, had a paper process for their Bill of Lading (BOL) documents and Packing Slips. This made them hard to find if something went wrong as they had to be shipped from different distribution centers and someone would be given the task to manually search for the paper if there was a query on a shipment.
DocPath implemented its logistics solution in Electrolux so the BOL documents could be viewed and signed by the driver electronically and then automatically archived. Our Logistics solution caters to all types of BOL documents such as Multi Drop and Master BOL. Now the documents are electronically stored and able to be retrieved from anywhere. The solution from DocPath saved Electrolux time, money and improved customer service.
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DHL
DHL had a problem when it came to assigning the routes and documentation to its drivers. They had to wait for the administration staff to give them the printed documentation, so they could start their route. After the delivery, the staff had to scan the documentation to get it into the database. When an incident happened, they had to manually review all the paperwork.
With DocPath, these problems ended. We installed kiosks (PC+ screen + scanner) at the distribution center, so that the drivers just sign in, print their documentation, and scan it when they arrive back at the distribution center with the documents signed by the client. These kiosks allow DHL to increase their productivity, reduce costs, and make faster deliveries.
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DHL
DHL had a problem when it came to assigning the routes and documentation to its drivers. They had to wait for the administration staff to give them the printed documentation, so they could start their route. After the delivery, the staff had to scan the documentation to get it into the database. When an incident happened, they had to manually review all the paperwork.
With DocPath, these problems ended. We installed kiosks (PC+ screen + scanner) at the distribution center, so that the drivers just sign in, print their documentation, and scan it when they arrive back at the distribution center with the documents signed by the client. These kiosks allow DHL to increase their productivity, reduce costs, and make faster deliveries.
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Banking
BBVA
For more than 10 years, BBVA used a document generation software that presented important limitations for the evolution of the Bank’s applications. Searching the market for a solution that required minimal changes but included advanced features, they found DocPath software.
DocPath automatically converted the existing forms and replaced the software without needing any modification of the Banks’ applications. A lot of new features like data-driven graphics, 2D barcodes, new outputs like AFP, much easier ways of defining dynamic documents like contracts, the possibility to run on a full cloud environment, etc. are available.
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BBVA
For more than 10 years, BBVA used a document generation software that presented important limitations for the evolution of the Bank’s applications. Searching the market for a solution that required minimal changes but included advanced features, they found DocPath software.
DocPath automatically converted the existing forms and replaced the software without needing any modification of the Banks’ applications. A lot of new features like data-driven graphics, 2D barcodes, new outputs like AFP, much easier ways of defining dynamic documents like contracts, the possibility to run on a full cloud environment, etc. are available.
Read more…
Fifth Third Bank
Fifth Third Bank, one of the top 20 Banks in the USA, was experiencing problems printing documents across the branch network. In a highly distributed network, delivering the right version of a document to every branch is an arduous and time-consuming task. If a document does not make it, then a branch could be printing the wrong document, which could have legal implications.
DocPath was able to solve this problem for Fifth Third without impacting their current application. In fact, the application still thinks it is printing to the same location. Making use of DocPath’s integration capabilities and document repository, the bank has now centralized the production of the documents, and the latest version is pulled from the repository when needed. Even previous versions of a document can be printed. With DocPath, the bank gets the right form every time.
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Fifth Third Bank
Fifth Third Bank, one of the top 20 Banks in the USA, was experiencing problems printing documents across the branch network. In a highly distributed network, delivering the right version of a document to every branch is an arduous and time-consuming task. If a document does not make it, then a branch could be printing the wrong document, which could have legal implications.
DocPath was able to solve this problem for Fifth Third without impacting their current application. In fact, the application still thinks it is printing to the same location. Making use of DocPath’s integration capabilities and document repository, the bank has now centralized the production of the documents, and the latest version is pulled from the repository when needed. Even previous versions of a document can be printed. With DocPath, the bank gets the right form every time.
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Insurance
QBE
QBE needed to upgrade the AS400 OS level to V7R4 on their servers, which is an OS version that no longer supports the IBM InfoPrint Designer solution QBE was using for its document generation process. QBE had close to 6000 InfoPrint projects that were being maintained, so this was a big concern. Another concern was that without support, QBE was not able to get any assistance from IBM on any Infoprint generation related issues.
With DocPath, QBE could migrate its 6000 reports to DocPath from InfoPrint Designer with minimal effort and touch ups required to validate the forms in DocPath. QBE now has a solution that is very modern and makes use of lastest Java and .NET technology. They now also have access to a support team in DocPath that can assist with questions and resolving software related issues.
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QBE
QBE needed to upgrade the AS400 OS level to V7R4 on their servers, which is an OS version that no longer supports the IBM InfoPrint Designer solution QBE was using for its document generation process. QBE had close to 6000 InfoPrint projects that were being maintained, so this was a big concern. Another concern was that without support, QBE was not able to get any assistance from IBM on any Infoprint generation related issues.
With DocPath, QBE could migrate its 6000 reports to DocPath from InfoPrint Designer with minimal effort and touch ups required to validate the forms in DocPath. QBE now has a solution that is very modern and makes use of lastest Java and .NET technology. They now also have access to a support team in DocPath that can assist with questions and resolving software related issues.
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CHUBB
Chubb was facing the challenge of providing their customers with the appropriate documentation which could contain both transactional information and marketing content, among others. The insurance company was seeking a solution that could resolve these issues while also offering the possibility to create flexible and dynamic documents whose presentation adapted to each client’s needs.
Then, they found DocPath. With DocPath’s document software solution, Chubb was able to cover all of its Customer Communication Management (CCM) needs, especially those related to Output Management. Thanks to this CCM solution, employees now have complete control over the entire document process – from design, to processing and distribution.
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CHUBB
Chubb was facing the challenge of providing their customers with the appropriate documentation which could contain both transactional information and marketing content, among others. The insurance company was seeking a solution that could resolve these issues while also offering the possibility to create flexible and dynamic documents whose presentation adapted to each client’s needs.
Then, they found DocPath. With DocPath’s document software solution, Chubb was able to cover all of its Customer Communication Management (CCM) needs, especially those related to Output Management. Thanks to this CCM solution, employees now have complete control over the entire document process – from design, to processing and distribution.
Read more…
Other Industries that Benefit from DocPath:
Retail
Carrefour
Carrefour, one of the largest supermarket retailers in the world, was facing a problem: they could not promptly update the price tags in their stores. With so many stores and ever-fluctuating prices, it was exceedingly difficult to send new pricing labels and get them out to the stores in time. Carrefour needed a solution as this problem was affecting their bottom line.
DocPath was able to solve the problem using our document generation solutions, which can print to any printer on the network and produce results almost instantaneously. Carrefour was able to produce unique labels for each of its stores in a timely manner. This cost-effective solution allows Carrefour to stay up to date with its business requirements and provide better customer service.
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Carrefour
Carrefour, one of the largest supermarket retailers in the world, was facing a problem: they could not promptly update the price tags in their stores. With so many stores and ever-fluctuating prices, it was exceedingly difficult to send new pricing labels and get them out to the stores in time. Carrefour needed a solution as this problem was affecting their bottom line.
DocPath was able to solve the problem using our document generation solutions, which can print to any printer on the network and produce results almost instantaneously. Carrefour was able to produce unique labels for each of its stores in a timely manner. This cost-effective solution allows Carrefour to stay up to date with its business requirements and provide better customer service.
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Manufacturing
Assa Abloy
Assa Abloy, the largest door and lock manufacturer in the world, needed a solution that would allow them to migrate from an outdated forms technology, work with all areas of their business, and be scalable to meet their constantly growing needs.
DocPath implemented its document solution integrated with Oracle (JD Edwards) Enterprise One ERP to produce all the business documents needed by Assa Abloy flexibly and efficiently. The solution provides many different types of documents such as invoices, shipping, and production line documents to cover all areas of the organization. Assa Abloy, with its many different businesses, took advantage of the scalability of DocPath’s Solution to support their ever-growing requirements and volume of documents.
The ability for DocPath to produce fully dynamic documents that change with the data means that Assa Abloy can communicate with its customers in a clear and logical manner, branding all the different companies with different logos and addresses. All forms are archived in PDF format to improve customer service and response time to customer queries.
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Assa Abloy
Assa Abloy, the largest door and lock manufacturer in the world, needed a solution that would allow them to migrate from an outdated forms technology, work with all areas of their business, and be scalable to meet their constantly growing needs.
DocPath implemented its document solution integrated with Oracle (JD Edwards) Enterprise One ERP to produce all the business documents needed by Assa Abloy flexibly and efficiently. The solution provides many different types of documents such as invoices, shipping, and production line documents to cover all areas of the organization. Assa Abloy, with its many different businesses, took advantage of the scalability of DocPath’s Solution to support their ever-growing requirements and volume of documents.
The ability for DocPath to produce fully dynamic documents that change with the data means that Assa Abloy can communicate with its customers in a clear and logical manner, branding all the different companies with different logos and addresses. All forms are archived in PDF format to improve customer service and response time to customer queries.
Read more…
Food Industry
Danone
Food industry leader Danone Group was dealing with a legacy network of over 70 warehouses, each tasked with producing large volumes of shipping documents. As there was no centralized system to access these documents, all document management processes that directly affected the company’s relationship with its customers were slowed down.
DocPath offered Danone the CCM solution they needed to solve the problems they were facing in managing their documents, worsening the relationship with their customers. Thanks to DocPath’s software, Danone automate its administrative process and the company and it incorpored some tools that allow an intuitive design of dynamics templates. Thus, any person in the organization, regardless of the department to which he/she belongs, can view documents simultaneously and generate files in any format.
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Danone
Food industry leader Danone Group was dealing with a legacy network of over 70 warehouses, each tasked with producing large volumes of shipping documents. As there was no centralized system to access these documents, all document management processes that directly affected the company’s relationship with its customers were slowed down.
DocPath offered Danone the CCM solution they needed to solve the problems they were facing in managing their documents, worsening the relationship with their customers. Thanks to DocPath’s software, Danone automate its administrative process and the company and it incorpored some tools that allow an intuitive design of dynamics templates. Thus, any person in the organization, regardless of the department to which he/she belongs, can view documents simultaneously and generate files in any format.
Read more…
Automotive
ALD
Vehicle leasing company ALD, needed to renew its document output management software, as it had certain limitations. The printing processes were terribly slow since they had to send documents one by one. In addition, they could not make changes to their database, which complicated the process of extracting information prior to document generation. These problems led ALD to look for a company with document management and distribution expertise. And they found DocPath.
DocPath not only provided them with the necessary tools to remove every constraint, but also with additional products that improved the entire document flow. With the new DocPath’s solution, ALD can generate signed documents in PDF format. This feature streamlined the process of sending documents. DocPath also provided ALD with a common resource repository where the generated templates are stored for easier access. This way, any department can view, modify, and version dynamic forms whenever they want.
Read more…
ALD
Vehicle leasing company ALD, needed to renew its document output management software, as it had certain limitations. The printing processes were terribly slow since they had to send documents one by one. In addition, they could not make changes to their database, which complicated the process of extracting information prior to document generation. These problems led ALD to look for a company with document management and distribution expertise. And they found DocPath.
DocPath not only provided them with the necessary tools to remove every constraint, but also with additional products that improved the entire document flow. With the new DocPath’s solution, ALD can generate signed documents in PDF format. This feature streamlined the process of sending documents. DocPath also provided ALD with a common resource repository where the generated templates are stored for easier access. This way, any department can view, modify, and version dynamic forms whenever they want.
Read more…