Innovating Banking Strategy
Success in Financial Services Communications
In the dynamic world of banking and financial services, maintaining a strong and close relationship with customers, in addition to presenting an impeccable image, is crucial. This is where the transformative power of Customer Communications Management (CCM) comes into play.
For over three decades, we have provided companies in this sector an exceptional opportunity to seamlessly conquer their multichannel communication strategy.
Thanks to DocPath and its innovative solution, you can effortlessly visualize the entire document production cycle, including contracts, reports, invoices, and more, across a branch network.
Prepare to embark on a new era with your customers.
Advantages of Digital Transformation
Customer Loyalty: Witness an increase in customer devotion by embarking on a journey of personalized and multichannel communications. Elevate customer satisfaction by delivering messages that resonate personally, fostering lasting connections.
Breaking Organizational Barriers: DocPath’s CCM solutions eliminate organizational compartments, paving the way for cross-functional collaboration. Imagine Marketing and Legal seamlessly participating in the document creation flow, generating integration that enriches overall operations.
Scalability: DocPath’s document generation engine seamlessly integrates into containers, experiencing exponential growth in document production capabilities, ensuring streamlined processes.
Upsell and Cross-Sell Opportunities: Unlock new income sources including customized advertising, known as TransPromo. DocPath’s CCM solutions allow you to add targeted ads to transactional documents, a game-changer for improving customer interaction and stimulating business growth.
Legal Compliance with Version Control: Safeguard your operations with legal compliance. DocPath offers version control alongside integration with electronic signature platforms.
Intuitive Design Tools: Enhance operational flexibility through our easy drag-and-drop functionality. Bid farewell to complexity as you expedite operations with ease.
Success Stories
BBVA
For more than 10 years, BBVA used a document generation software that presented important limitations for the evolution of the Bank’s applications. Searching the market for a solution that required minimal changes but included advanced features, they found DocPath software.
DocPath automatically converted the existing forms and replaced the software without needing any modification of the Banks’ applications. A lot of new features like data-driven graphics, 2D barcodes, new outputs like AFP, much easier ways of defining dynamic documents like contracts, the possibility to run on a full cloud environment, etc. are available.
Fifth Third Bank
Fifth Third Bank, one of the top 20 Banks in the USA, was experiencing problems printing documents across the branch network. In a highly distributed network, delivering the right version of a document to every branch is an arduous and time-consuming task. If a document does not make it, then a branch could be printing the wrong document, which could have legal implications.
DocPath was able to solve this problem for Fifth Third without impacting their current application. In fact, the application still thinks it is printing to the same location. Making use of DocPath’s integration capabilities and document repository, the bank has now centralized the production of the documents, and the latest version is pulled from the repository when needed. Even previous versions of a document can be printed. With DocPath, the bank gets the right form every time.
